Privacy Notice

Who we are

Pingstar is a UK-based business supplying NFC "tap-to-review" cards to businesses. For the purposes of UK data protection law, we are the data controller responsible for your personal information.

What information we collect

Depending on how you deal with us, we may collect:

• Your name and, where relevant, your role or job title
• Your business name and address
• Contact details such as your email address and phone number
• The details we need to set up your cards, such as your Google Business Profile or review page
• Records of our correspondence and the orders you place with us
• Payment information you provide when you buy from us (see "Payments" below)

How we use it, and our legal basis

We only use your information where the law allows us to. In practice, that means:

• To fulfil your order - programming your cards, delivering them, and providing support. Our basis is that we need this to complete the order you have placed with us.
• To stay in touch about your order or account - answering questions and following up on a purchase. Our basis is our legitimate interest in running the business and serving our customers.
• To let you know about products or offers that may interest you - where you are an existing customer or you have agreed to hear from us. Our basis is legitimate interest or your consent, and you can ask us to stop at any time.
• To meet our legal obligations - such as keeping accounting and tax records. Our basis is compliance with a legal obligation.

Payments

Payments are processed securely by Stripe. When you pay us, your card details are handled directly by Stripe and we never see or store your full card number. You can read how Stripe handles data in its privacy policy at stripe.com/gb/privacy.

Who we share it with

We do not sell your information, and we keep sharing to a minimum. We may share it with trusted providers who help us run the business, including Stripe for processing payments, our website host, and the email and productivity tools we use to manage orders and correspondence. We may also share information where we are required to by law.

How long we keep it

We keep your information only for as long as we need it. Records relating to orders and payments are kept for at least six years to meet tax and accounting requirements. Other contact details are kept while you are a customer and for a reasonable period afterwards, then deleted.

Your rights

Under UK data protection law you have the right to ask for a copy of the information we hold about you, ask us to correct anything that is wrong, ask us to delete it where there is no reason for us to keep it, object to or restrict how we use it, and withdraw your consent at any time where we relied on consent. To exercise any of these, just contact us using the details below.

Cookies

Our website keeps cookie use to a minimum and uses only what is needed for the site to work properly. If we add analytics or other non-essential cookies in future, we will ask for your agreement first.

Changes to this notice

We may update this notice from time to time. When we do, we will change the "last updated" date at the top of this page.