A question about your order, or something not quite right? Here's how Pingstar works, and how to reach us.
Every Pingstar card is programmed to your Google review page before it's posted, so it's ready to go the moment it arrives. Pop it on your counter, tap your phone to check it, and you're set — no app, no setup.
If your card arrives faulty, damaged, or isn't working as it should, get in touch and we'll do our best to put it right. A quick photo or description of the issue helps us sort it faster.
If a card is faulty, you're entitled to a full refund within 30 days of receiving it — just let us know and we'll take care of it.
Because each card is personalised — programmed to your specific Google review page — we can't take it back for a change of mind once it's been made. If you need to change or cancel before we program it, just let us know as soon as you can and we'll sort it out.
Drop us a message at hello.pingstar@gmail.com or call +44 7887 199172, and we'll get back to you as soon as we can.
None of this affects your statutory rights. Under the Consumer Rights Act 2015, anything you buy from us must be as described, fit for purpose and of satisfactory quality. Pingstar is a UK-based business and orders are covered by UK consumer law.